The Seattle Fire Department (SFD) utilizes complex, high-stakes software packages to provide unit recommendations for 911 emergency calls. Specifically, the department relies on advanced Computer Aided Dispatch (CAD) systems to manage tens of thousands of dispatches every year. The life-saving capabilities of SFD hinge on the stability of these critical databases and the secure digital infrastructure maintained by the Seattle Information Technology Department (Seattle IT).
When hardware fail-safes are breached or CAD system drives become corrupt, traditional tech repair environments cannot handle the complexities of the data. The City of Seattle departments primarily use standard Windows-based computers that are heavily integrated into cloud-forward networks, and recovering this tier of emergency data requires absolute precision.
We have relocated to a highly specialized postgraduate facility at the UW Medicine Building in Ballard. By elevating our operations, we guarantee that SFD's dispatch records, premise notes, and operational databases are handled in an environment designed for absolute data security and precise reconstruction.
